Press Releases
BPUB to Launch New Customer Portal
The Brownsville Public Utilities Board (BPUB) will launch a new customer portal March 25 as part of ongoing efforts to improve internal systems and enhance customer service.
The portal will go live March 25 at 8 a.m. Once the portal launches, all customers will be prompted to create an account to make payments, review bills and track their energy usage. The platform is designed to be efficient, modern and user-centric, providing expanded service capabilities and improved visibility into accounts for a faster, smoother online experience.
BPUB will accept payments made with cash and checks during the portal migration Tuesday, March 24.
“This new portal gives our customers a more convenient way to manage their accounts,” BPUB General Manager and CEO Marilyn D. Gilbert said. “It’s part of our ongoing efforts to provide reliable, customer-focused services and will eventually integrate with other BPUB tools to give customers a more seamless experience.”
BPUB will transition to the new system March 24, temporarily pausing certain payment methods at the lobby, over the phone and online. Cash and check payments will still be accepted in the lobby, drive-thru and drop box. Payments scheduled through autopay are not expected to be affected. Regular payment options will resume March 25 through the new portal, which can be accessed on the BPUB website by clicking “My Account.”
BPUB will continue to enhance the portal over time, with plans to expand its functionality, including a mobile app and integration with Advanced Metering Infrastructure (AMI), allowing customers to access more detailed, near real-time consumption data.
For more information and updates, visit https://www.brownsville-pub.com or follow BPUB on social media @BPUBOfficial.
For media inquiries, contact Alexa J. Perez, Division Manager of Communications, Public Relations & Digital Platforms, at [email protected] or call (956) 596-3361.