BPUB Response to Data Security Incident

Incident Status Update: Mar 10, 2022

BPUB is currently in consultation with outside cybersecurity and data privacy professionals regarding the recent data security incident and is in the early stages of an ongoing investigation. This web page will serve as an official point for updates regarding this incident. Updates will also be available through our official social media channels Facebook, Twitter and LinkedIn.

Latest Updates:

BPUB Customers Could See Delay in Account Balance Updates

March 25, 2022

BROWNSVILLE, TX – The Brownsville Public Utilities Board (BPUB) announces that customers will see a delay of 24-48 hours for payments made online or over the phone to be credited to their account. Online or telephone payments made over the weekend will be reflected on accounts that Monday. BPUB assures customers that all online and…

Read More

BPUB Reports Data Security Incident

March 8, 2022

BROWNSVILLE, TEXAS – The Brownsville Public Utilities Board (BPUB) reports that it recently discovered a data security incident that impacted its systems. Upon learning of the issue, BPUB took immediate steps to protect its environment and is now investigating the issue. BPUB is currently in consultation with outside cybersecurity and data privacy professionals. That investigation…

Read More

Frequently Asked Questions

Helpful Resources

Cyberattacks have become increasingly common. We encourage customers to remain vigilant and follow online safety protocols. To get more information on ways to protect yourself, visit ready.gov/cybersecurity.

For the latest updates, please follow us on these social platforms.