BPUB offers several ways to report water-related issues, whether they arise from an outage, suspicion of a water main break or low water pressure.
Online – Go to https://assist.brownsville-pub.com/ to report using the BPUB app.
Phone – Call 956-983-6100.
Email – Send an email to [email protected].
BPUB notifies customers through automated messages when there will be a planned outage. When BPUB receives an unplanned outage report, BPUB provides information and updates through our official Facebook and Twitter pages or on our website, depending on the size of the outage. Customers who report the outage using BPUB’s online reporting tool also get updates on their service requests via email or text.
When water comes out of the faucet looking milky or cloudy, it is due to air is being introduced into the water. The internal fixtures in the house should have clean and complete aerators attached. The aerator is the device at the end of the faucet, which collects debris and breaks up air bubbles. Clean and complete aerators will clear the cloudiness in the water. Air-saturated water is not harmful. A way to tell if the problem is just air is to fill a glass with water and leave it for a few minutes. If the water clears from the bottom up, this is air-saturated water. If the water does not clear, you can report it to BPUB by calling 956-983-6100.
When BPUB receives a report of an issue that triggers a boil water notice, BPUB releases information through various outlets and coordinates with the local news media. BPUB also provides information and updates on its official social media channels and website. Customers who have provided updated contact information get notified through automated voice messages.
The EPA requires community water systems to deliver a Consumer Confidence Report (CCR), also known as an annual drinking water quality report, to their customers each year by July 1.
The CCR report provides residents with information about their local drinking water quality. BPUB’s CCR can help customers make informed choices about the water they drink. A copy of the most recent water quality report is available on our website.