Non-rotating outages are outages not associated with the rotating outages ERCOT initiates to maintain electric grid balance. A non-rotating outage can be related to weather-related equipment failure, downed power lines or equipment maintenance.
BPUB notifies customers through automated messages when there will be a planned outage. When BPUB receives an unplanned outage report, BPUB provides information and updates through our official Facebook and Twitter pages or on our website, depending on the size of the outage. Customers who report the outage using BPUB’s online reporting tool also get updates on their service requests via email or text.
When restoring service to a large number of customers, BPUB will first determine if any of them are critical care customers, like a hospital, nursing home or police station. These types of customers generally receive the highest priority. After that, BPUB determines how it can get the most significant number of customers restored the quickest. Once that is complete, BPUB then proceeds to tackle any minor outages that remain.
Customers may submit a claim to the BPUB Risk Management Department. The BPUB Risk Management Department is responsible for investigating property damage and personal injury claims.
To submit a claim:
Complete and submit the electronic form or print and mail it to the address provided on this page. Submit copies of all related receipts, photographs, video and a diagram, if applicable.
Submit claims by mail to:
BPUB Risk Management Department
P.O. Box 3270
Brownsville, Texas 78523-3270
For directions on filing a claim or requesting a claim form by mail, call (956) 983-6289 or email [email protected].