Skip to content

English English Spanish Spanish

  • About
  • Meetings
  • Financials
  • Public Information
  • Contact US
bpub-logo3

Your Hometown Utility

Appointments
My Account
Report an Issue
  • For Home
    • Manage Your Account
      • Apply for Services
      • Payment Options
      • Read Your Bill
      • Read Your Meter
    • Residential Utility Services
      • Electric
      • Water & Wastewater
      • Service Policies
      • GoGreen
    • Rates
      • BPUB Rate Adjustments
      • Questions About Your Bill
      • Water & Wastewater Rates
      • Electric Rates
    • Online Tools
      • Home Energy Suite
      • Hurricane Guide
      • Conservation Tips
      • Electrical Safety Tips
  • For Business
    • Manage Your Account
      • Apply for Services
      • Payment Options
      • Read Your Bill
      • Read Your Meter
    • Business Utility Services
      • Electric
      • Water & Wastewater
      • Service Policies
      • GoGreen
    • Rates
      • Water & Wastewater Rates
      • Electric Rates
      • Questions About Your Bill
    • Key Accounts
      • Doing Business In Brownsville
      • Key Accounts FAQs
  • Developers
  • Customer Service
    • Report a Service Issue
    • Report Fraud
    • Report Meter Tampering

For Billing or Service Questions?
Call 956-983-6121

For Garbage Service Issues
Call 956-546-4357

Assistance Programs

Brownsville Public Utilities Board > About > Public Outreach & Assistance Programs > Assistance Programs
  • History
  • BPUB Board of Directors
  • PUBCAP
  • Meetings
  • Financials
  • Purchasing & Procurement
  • Public Information
  • Claims
  • News & Information
  • Human Resources
  • Public Outreach & Assistance Programs
    • Assistance Programs
    • Community Involvement
    • Community Tours
  • Honors & Awards
Payment Arrangements Expand

Payment arrangements are available to Brownsville Public Utilities Board customers to pay off a past-due bill to keep their utility accounts in good standing. Typically, this is in the form of an extension of the due date for the past due bill.

How to Set Up a Payment Arrangement?

Qualifying customers may apply for payment arrangements through BPUB's automated phone system or through the MyAccount portal under the payment options menu tab.

For questions regarding payment arrangements, contact BPUB Customer Service at 956-983-6121.

SHARE Program Expand

hispanic-family

The SHARE Program provides bill payment assistance to BPUB residential customers affected by the recent COVID-19 pandemic. 


Apply Today
Download the application and submit it to one of the following agencies for processing.

Community Action Corporation of South Texas
(956) 435-0379
email: [email protected]
- or -
Catholic Charities of the Rio Grande Valley (CCRGV)
(956) 541-0220

Assistance Application (English)
Assistance Application (Spanish)

The following documents will be required:

  • BPUB billing statement
  • Proof of income for the last 30 days
  • Any supporting documents for unemployment or underemployment

Who Qualifies?

The SHARE Program provides assistance to BPUB residential customers who are:

  • Elderly - 62 years or older
  • Low Income
  • Experiencing High Medical Expenses
  • Experiencing Funeral Expenses
  • Unemployed or Underemployed due to COVID-19
  • Read the complete program requirements

Additional Qualifications

  • Arrears – Customer account cannot be past due more than two months
  • Customers can only be assisted on bills that are past due
  • $200 limit per client, per month. Other limitations may apply. Payment is subject to availability of funds.

*Subject to program requirements

Elderly Low-Income Assistance Program Expand

couple

The ELIAP provides a second billing assistance program that is administered by a qualified third party. The ELIAP project is subject to funding allocations by BPUB and is available to residential customers who can demonstrate low-income status and are considered elderly. Read the program guidelines.

Apply Today

Download the application and submit it via
email at [email protected]

Assistance Application (English)
Assistance Application (Spanish)

For questions or assistance regarding the CEA Program, please call Community Action Corporation of South Texas at:
(956) 435-0379

Comprehensive Energy Assistance Program (CEAP) Expand

The Comprehensive Energy Assistance Program (CEAP) is a utility assistance program designed to assist low-income households in meeting their immediate energy needs.

Apply Today

Download the application and submit it via
email at [email protected]

CEAP Application (English)
CEAP Application (Spanish)

For questions or assistance regarding the CEAP, please call Community Action Corporation of South Texas at:
(956) 435-0379

Energy-Assistance-Program

Texas Utility Help Expand

Texas Utility Help is administered by the Texas Department of Housing and Community Affairs (TDHCA). The program provides eligible households with financial payments made directly to the utility company on the household’s behalf. Learn more https://texasutilityhelp.com/

Low-Income Water Assistance Program Expand

The Low Income Household Water Assistance Program (LIHWAP) provides emergency assistance to low-income households that pay a high proportion of household income for drinking water and wastewater services.

If your water/wastewater services have been disconnected or are pending disconnection, you may be eligible to receive assistance on your water bill and wastewater fees.

Learn more at https://cacost.org/programs/low-income-household-water-assistance-program.

Additional Programs Expand

Customers can find additional assistance programs to help pay for utility bills by visiting the following websites.

  • 2-1-1 Texas
    • Learn more (PDF)
  • Benefits.gov

ABOUT US

Board of Directors

Board Meetings & Agendas

Public Utilities Board Consumer Advisory Panel (PUBCAP)

Financials

Public Information Request

Purchasing & Procurement

News & Information

Awards & Recognitions

Working at BPUB

Human Resources

Training & Staff Development

Careers

Benefits

Doing Business With BPUB

Developers & Builders

Key Accounts

Land Use Rights

Service Policies

Green Energy Incentives

Customer Service

Electric or Water Emergency?
Call (956) 983-6300

Billing or Service Questions?
(956) 983-6121

© 2017 Brownsville Public Utilities Board. All Rights Reserved. | 1425 Robinhood Dr, Brownsville, TX 78520

  • Website Terms of Use
  • Privacy Policy

English English Spanish Spanish

Accessibility by WAH