AMI – Smart Meter Program
Start Date:
03/01/2025
Expected End Date:
TBD
Fact Sheet:
N/A
Project Overview
BPUB is excited to announce the launch of our Advanced Metering Infrastructure (AMI) project, the result of years of dedicated planning and hard work to serve our customers better. As part of the project, we will upgrade all electric and water meters to smart meters that wirelessly transmit usage information directly to BPUB. With this real-time information, BPUB can provide more accurate billing and service alerts, allowing us to detect leaks and outages sooner, reduce the need for manual meter reads, and improve our response times.
Steps in the AMI Process
This industry-standard technology includes a system of smart meters, software, and a wireless communication network designed to enhance utility services and provide valuable benefits to our community. The process works as follows:
- Smart Meter Upgrade: BPUB will replace all customers' existing electric and water meters with smart meters. These smart meters will communicate usage information directly to BPUB in real-time.
- Communications Network: The smart meters use secure communications devices to transmit usage data and alerts to the BPUB office wirelessly. This ensures accurate and timely billing and operational efficiency.
- Customer Experience: Customers and staff can access energy and water usage data and receive service notifications.
The Perks of Smart Metering
In the coming years, BPUB looks forward to bringing the following benefits to our customers as part of the AMI project:
- Enhanced Customer Experience: With smart meters, customers will experience fewer estimated bills, leading to more accurate and reliable billing.
- Leak Detection & Quicker Outage Restoration: AMI technology enables BPUB to detect leaks promptly and restore outages faster, minimizing service disruptions.
- Online Tools to Manage Costs: AMI will allow BPUB to provide an online portal where customers can monitor and manage their energy and water consumption with detailed usage insights and real-time data, helping them save on utility costs.
- New Service Options: The AMI system supports new service options like pre-pay, which reduce the need for deposits and late payment fees and provide greater flexibility in managing expenses.
Contact Allegiant at 1-866-425-0234 with any questions about the smart meter upgrades.
Initial Customer Notification: English
What is AMI?
Smart meters are digital devices that replace traditional meters, providing us and you with accurate, real-time data on your water and energy consumption.
This upgrade will bring several benefits to you, including:
- Daily consumption monitoring with online tools
- More accurate billing based on actual usage data
- Faster detection of outages and service issues
- Proactive notifications for leaks or high-usage situations
- Remote meter readings that eliminate the need for in-person visits
- 24/7 access to the customer portal for usage tracking
Project Timeline
-
SEPTEMBER 2022
BPUB Board Approval -
2023 - 2024
Vendor contracting -
2024-2025
Design, Build and Integration of associated system -
APRIL 2025
Initial deployment areas for water and electric -
JULY 2025 - 2027
Full system deployment areas for water and electric
What to expect during the installation
Our Installation Partner
BPUB has contracted Allegiant Utility Services to handle all meter upgrades with professional technicians who:
Drive clearly marked vehicles
Wear official uniforms
Carry valid photo identification
Customer Communication
You'll receive a notification by mail before we begin work in your area. Our technicians will:
Attempt to notify you before starting
Leave a detailed door tag after completion
Work without needing to enter your home
Customer Preparation
To ensure a smooth upgrade:
Provide clear access to your meters
Unlock any gates
Remove obstacles or barriers
No appointment necessary
You don't need to be present
Service Impact
A brief service interruption may occur during the upgrade process.
If technicians cannot access your meter, they will leave a notice and return at a later time. The door tag left behind will include important information about your upgrade and any necessary follow-up steps.