Customer Service Appointments

BPUB Lobby Closed Until Further Notice

June 22, 2022

BROWNSVILLE, TX – The Brownsville Public Utilities Board (BPUB) lobby in the Administration Building will be taking limited appointments Thursday, June 23 and will be temporarily closed starting Friday, June 24. After June 23, in-person appointments with Customer Service will not be accepted. Despite the customer service lobby being closed to customers, operations and service…

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Customers who schedule an appointment must follow these
rules to prevent the spread of COVID-19:

Screenings with no-touch thermometers will be required. Anyone with a temperature reading 100.4 or above will not be permitted
Customers experiencing COVID-19 symptoms or who have recently tested positive for COVID-19 are asked to cancel any pending appointments and avoid going to the BPUB Administration Building.

Steps for customers coming for an appointment:

Customers should arrive 10-15 minutes ahead of the appointment time and wait for a phone call.
When ready, a BPUB representative will call to alert the customer it’s time for the appointment.
The customer will then be escorted to the Customer Service area after going through the temperature station.