Stay Safe, We're Here for You

Currently, the BPUB administration building is open to the public by appointment only. Electric, water and wastewater services continue as normal. BPUB plants remain operational, and crews are still on hand to make any necessary repairs should they be needed.

Customer service representatives are available to answer any questions regarding your account. Click here to make an appointment.

Customers are recommended to make payments using any of the following options:

• Online – Go to BPUB’s website, www.brownsville-pub.com/, for easy online access.
• Phone – Dial 956-983-6121 and follow the menu options to pay your bill. This service is available 24 hours a day, seven days a week.
• DropBox – Customers can utilize the drop box at 1425 Robinhood Drive to leave payments.
• Mail – Customers may mail U.S. Mail – Payments to P.O. Box 660566; Dallas, TX 75266-0566
• Autopay – Set it and forget it. This option allows customers to set up automatic payments each month through a credit card or checking account.
• BPUB Drive-thru lanes are now open as well.

To support its customers during the coronavirus (COVID-19) outbreak, BPUB has suspended service disconnections to electric, water and wastewater for residential and commercial customers until April 30, 2020.

Unless instructed otherwise by the state or federal government, BPUB will not forgive payments. During the suspension period, monthly bills will be mailed out to customers with monthly payments as usual.

Customers who need to make payment arrangements can do so by:

• Phone – Customer Service agents are still available to handle payment arrangements by phone at 956-983-6121.
• Internet – Customers can also make payment arrangements directly on our website by visiting https://ebill.brownsville-pub.com/

There are a number of assistance programs available for customers who have been affected by the COVID-19 pandemic. Below is a list of programs provided by BPUB as well as programs from state and federal agencies where customers can get more information.

• BPUB Assistance Programs
• The Comprehensive Energy Assistance Program (CEAP)
  • Learn more (PDF)
• 2-1-1 Texas
  • Learn more (PDF)
• Benefits.gov

Customers can submit a request online by visiting our customer service portal.

BPUB wants to assure its customers during the coronavirus (COVID-19) pandemic that its tap water is safe for drinking and washing.

The World Health Organization (WHO) has reported COVID-19 has not been found in drinking water supplies. If it were, drinking water regulations set by the Environmental Protection Agency (EPA) require treatment to remove or kill pathogens, which include viruses such as COVID-19.

BPUB is rated a superior water provider by the Texas Commission on Environmental Quality, and BPUB tap water is safe to use for drinking water during this time. The Centers for Disease Control and Prevention (CDC) recommends washing your hands often with soap and water for at least 20 seconds to help prevent the spread of COVID-19.

No, boiling your water is not required as a precaution against COVID-19. Water treatment techniques prior to reaching your home will kill any traces of viruses or harmful bacteria.

No, your tap water is safe to use for drinking and washing purposes.

Yes, wastewater treatment plants treat viruses and other pathogens. Standard treatment and disinfection processes are effective against these types of pathogens.

We have received reports that scammers are targeting customers now more than ever. We encourage customers to be vigilant and report any scam activity to our Customer Service Department at 956-983-6121.

We also encourage customers to read over these helpful tips on how to identify scams.

The delivery of essential services is our top priority. We have taken measures to ensure our customers continue to receive reliable electric, water and wastewater services by:

• Minimizing interactions with customers by providing alternative methods of conducting business.
• Following health officials’ guidelines for disinfecting our offices.
• Continuing to practice social distancing guidelines from health officials.