Customer Service


The Brownsville Public Utilities Board prides itself in giving superior customer service.

Customer Service Management includes:

Eddy Hernandez
Director of Customer and Information Services

Susan Walker
Customer Service Manager

Norma Gomez
Billing, Collections and Meter Reading Manager

Office Hours

Main Lobby
Monday - Friday 8:00 a.m. to 5:00 p.m.

Drive Up
Monday - Friday 8:00 a.m. to 6:00 p.m.

Call Center
Monday - Friday 7:30 a.m. to 5:30 p.m.
Phone: (956) 983-6121
Toll-free: 1-800-869-2922

Payment Options