CUSTOMER SERVICE DEPARTMENT
Payment Options

BPUB has created a world of options to make paying your bill easier. You may pay your bill online. Please read field collections and returned check policies.

 

 

DIRECT PAY
Direct Pay allows customers to pay their utility bills without the hassle of waiting in line or writing a check. Direct Pay allows for better budgeting and one less bill to mail. In addition, you avoid the possibility of a late fee.

Once authorized by you, Brownsville PUB will draft your bank electronically using a method called Electronic Funds Transfer (EFT or ACH).

Even though the due date of your bill may fluctuate slightly, your draft date will remain fixed. This fixed draft date allows you to budget your finances according to your cash flow. You can choose from several dates that better suit your financial cycle for the withdrawal to take place. Once the EFT is effective, there will be a message across the top of the bill that says, "Direct Debit Bill. Do Not Pay." This message will also appear on the remittance slip and on the back of the bill in the message field. For this option, click the button below, print the form, and fax it to 956-574-6101.

(This document is in .pdf format and requires Adobe Acrobat Reader to view.)

CREDIT CARD PAYMENTS IN OFFICE ONLY
An excellent way to avoid a late fee is through our credit card program. For Visa or Mastercard holders, this method allows for instant payments and no hassles.

PAYMENT STATIONS
Brownsville PUB has 31 payment stations throughout the City, such as those inside HEB, Lopez and El Globo food stores to mention a few. A detailed list and map of the authorized payment stations are available. Please note: Payments are processed on the day they are paid and should be for the full amount. Payments are accepted up to five days past the due date. Late fees are assessed with the next month's bill.


U.S. MAIL
Customers may remit payment through the U.S. Mail in the return envelope provided by the Brownsville PUB. Payments will be sent to a Wells Fargo processing center in Dallas, so please allow an extra two to five days for payments to be received. Payments are processed on the day received, not the postmark date.

NIGHT DEPOSIT
Monday - Sunday 24 hours a day / 7 days a week
Note: To better serve our customers, our drop box location has moved as of December to the left of the drive-thru lanes instead of the far right lane. An additional drop box has been added at the front
entrance of the main building.

*Payments dropped off after 3pm will be processed the following business day. To avoid disconnection, accounts with payment arrangements/extensions or pending disconnect orders -- the night deposit box should not be used on the date listed as the disconnect date.

For your protection and the safety of our staff, please do not leave cash in the drop box.

DRIVE UP
As an added convenience, customers can use one of five drive up lanes which are open Monday - Friday from 8:00am - 6:00pm. Drive up is located on back of building.


For more information, call 956-983-6121 or visit one of our Customer Service Representatives at 1425 Robinhood Drive.