Eddy Hernandez, Director of Customer and Information Services

Susan Walker, Customer Service Manager
Norma Gomez, Billing, Collections and Meter Reading Manager
America de los Santos, Billing Supervisor
George Rangel, Collections Supervisor
Norma Torres, Meter Reading Supervisor
Rick Garza, Meter Services Supervisor
Louri S Ramirez, Eveline Rivera Garcia, Maria Teresa Vasquez, Customer Service Supervisors
Eddie Campirano, Conservation and Energy Efficiency Coordinator

Office Hours

Main Lobby
Monday - Friday 8am to 5pm

Drive Up
Monday - Friday 8am to 6pm

Call Center
Monday - Friday 7:30 am to 5:30 pm
phone: (956) 983-6121
1-800-869-2922

Night Deposit
Monday - Sunday 24 hours a day / 7 days a week
Note: To better serve our customers, the drop box is located to the left of the drive-thru lanes. An additional drop box has been added at the front entrance of the main building.

Payments dropped off after 3pm will be processed the following business day. To avoid disconnection, accounts with payment arrangements/extensions or pending disconnect orders -- the night deposit box should not be used on the date listed as the disconnect date.

For your protection and the safety of our staff, please do not leave cash in the drop box.

Field Collections
Brownsville PUB field personnel do not accept payments as they approach
a service location for disconnection of services.