Payment Options

The Brownsville Public Utilities Board (BPUB) has created a world of options to make paying your bill easier. You may pay your bill online. Please read the field collections and returned check policies.

 

Online Payments
For immediate payments, BPUB is pleased to announce a new partner, Paymentus Corporation. Paymentus provides multiple online payment options for one-time payments, scheduled payments and recurring payments using a checking account (e-check) or credit/debit cards. These payments are processed immediately at no charge to you; however, there is a transaction minimum of $25.00 and a maximum of $10,000 for electronic checks and $2,000 for credit/debit cards. In order to pay online, you must first logon to your BPUB account, just click here.

Note: Customers are always permitted to pay amounts less than the current balance due, but are responsible for contacting Customer Service to avoid disconnection. By using our phone system or speaking directly to a Customer Service Representative (CSR), customers may request an extension.

Phone Payments
Paymentus provides automated one-time phone payments through the BPUB automated phone system. These payments are processed immediately at no charge to you; however, there is a transaction minimum of $25.00 and a maximum of $10,000 for electronic checks and $2,000 for credit/debit cards. Please dial (956) 983-6121 and follow the Customer Service Menu prompts. This service is available 24 hours a day, 7 days a week.

Direct Pay
Direct Pay allows customers to pay their utility bills without the hassle of waiting in line or writing a check. Direct Pay allows for better budgeting and one less bill to mail. In addition, you avoid the possibility of a late fee.

Once authorized by you the customer, BPUB will draft your bank electronically using a method called Electronic Funds Transfer (EFT or ACH).

Even though the due date of your bill may fluctuate slightly, your draft date will remain fixed. This fixed draft date allows you to budget your finances according to your cash flow. You can choose from several dates that better suit your financial cycle for the withdrawal to take place. Once the EFT is effective, there will be a message across the top of the bill that reads, "Direct Debit Bill. Do Not Pay." This message will also appear on the remittance slip and on the back of the bill in the message field. For this option, click the link below, print the form, fill it out, and fax it to (956) 574-6101.

Electronic Funds Transfer

(This document is in .pdf format and requires Adobe Acrobat Reader to view.)

All Credit/Debit Card Payments
Customers are able to pay through our website, automatic phone system or in person at the BPUB Administration Building at no charge using any of the following cards: Visa, MasterCard and Discover. However, in order to minimize costs, we have established a transaction minimum of $25.00 and a maximum of $10,000 for e-checks and $2,000 for credit/debit cards. These limits apply to payments at the windows, kiosk, website and automatic phone system (IVR).


Payment Stations
BPUB has 21 payment stations throughout Brownsville. These stations include inside HEB, Lopez and El Globo food stores to mention a few. A detailed list and map of the authorized payment stations are available.

Note: Payments are applied the next business day. Customers are required to have their bill stub. Payments are accepted for any amount at any time regardless of due date. It is the customer's responsibility to contact the utility to make payment arrangements when making payments for less than the amount due. Late fees that are assessed will be billed on the following month's bill.


U.S. Mail
You may remit payment through the U.S. Mail in the return envelope provided by BPUB, or in your own envelope addressed to:

Brownsville PUB
P.O. Box 660566
Dallas, TX 75266-0566

Payments are processed by Wells Fargo's processing center in Dallas, so please mail your payments at least two days before the due date to allow for post office delays. Payments are processed and applied on the day received, not the postmark date.

Drop Box
Located at 1425 Robinhood Dr. in Brownsville, Texas 78521.
To better serve you, our customers, our drop box location was moved from the far right drive thru lane to the far left. We also added a walkup drop box to the front of our Administration Building. When using the drop box, we encourage you to always include your bill stub along with your BPUB account number on the check or money order.

Note: Payments dropped off after 3:00 p.m. will be processed the following business day. To avoid disconnection, customers with accounts with payment arrangements/extensions or pending disconnect orders should not use the dropbox on the date listed as the disconnect date.

For your protection and the safety of our staff, please do not leave cash in the drop box.

Drive-Up
As an added convenience, you can use one of five drive-thru lanes which are open Monday through Friday from 8:00am to 6:00pm. The drive-up is located behind the BPUB Administration Building at 1425 Robinhood Drive in Brownsville, Texas.

Kiosk
BPUB now has a walk up payment kiosk located in the Customer Service lobby at the Administration Building. These kiosks accept cash or credit/debit cards, provide a receipt, and process payments immediately. The minimum amount of $25.00 and maximum of $2,000 for credit/debit cards apply to kiosk payments as well. For fastest processing, please bring your bill stub and account number or your Account Access Card with you when using the kiosks. BPUB issues Account Access Cards in the Customer Service Department during normal business hours: Monday through Friday from 8:00 a.m. to 5:00 p.m.

For more information, please call (956) 983-6121 or visit one of our Customer Service Representatives at 1425 Robinhood Drive.