| Can
I have a payment extension?
Payment extensions and payment arrangements are made on a case-by-case
basis. Outstanding balance, the number of days past due and the number of times
past due will influence the extension arrangement.
For
payment arrangements/extensions, please call (956) 983-6121.
What
do I do if I am interested in transferring service?
For electric and water service, the charge is $50. For one service
only, the charge is $25. The deposit existing on the old account
will be transferred to the new account.
I
am planning to move to a different residence in Brownsville. How can I get my service transferred
to my new address?
Call or come by the BPUB Administration Building, located at 1425 Robinhood Drive in Brownsville, Texas. A transfer request can
be made with proper identification, social security verification, and the date
requested. Please give us at least 24 hours to complete the request.
I
will be out of town for a few weeks. Do you schedule temporary disconnects?
At this time, we do not schedule temporary disconnects. To minimize charges,
it is recommended that air conditioners be turned up and water heaters
be turned down while out of town. Another suggestion would be to take
readings on both the electric and water meters to record how much consumption
occurs while out of town.
How
do I go about having my meter re-read?
You can request a re-read of your meter by calling our office with the
specific reason why you believe you need a re-read. Please call (956) 983-6121.
Do
you allow credit extensions if I can't pay my bill on time?
All extensions are based on previous financial history and current account
balance and the number of days past due. For more information. Please call one of
our Customer Service Representatives at (956) 983-6121.
Can
I get my bill in Spanish?
You can receive your bill and any other standard communication in Spanish,
by calling (956) 983-6121.
You may also contact Susan
Walker, Customer Service Manager.
Who
should I contact if I have questions regarding garbage service?
BFI is the residential service provider while GMS is the apartment and
commercial service provider. If you want to establish garbage service,
you should contact BFI at (956) 838-0000 or GMS at (956) 544-2100.
Note:
BPUB only bills for the garbage service provided through contract with
these companies and does not handle concerns associated with the charges.
For questions related to charges, please contact the City of Brownsville Public Works
Department at (956) 547-6548.
Water
What
do I do if my bill is higher than usual due to a water leak?
Contact one of our Customer Service Representatives at (956) 983-6121. You may
be eligible for a small adjustment to wastewater charges depending on
normal consumption.
What
should I do if I think I have a leak?
Checking for leaks can be done by following the steps set below:
- Turn
off all water devices in the residence.
-
Check the water meter for movement on the dial or leak indicator
and perform a visual check of the connections at the water meter.
-
If the dial or leak indicator shows movement, shut off the main
cutoff valve going into the residence (usually located right outside
the house), which leaves the water meter on.
-
If the dial or leak indicator still shows movement, the leak is outside
the residence, but on the owner's side of the meter.
Emergencies
Who
should I call if I have a utility emergency?
Call the BPUB
emergency number at (956) 983-6300.
What
do I do if I see a downed power line?
Stay away from the downed power line as it
can be energized and extremely dangerous. Call the BPUB emergency number
at (956) 983-6300.
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